Privacy policy

Last updated: November 11, 2024

This Privacy Policy describes how Vita Asana (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from vitaasana.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

1. Data Controller Contact Information

Vita Asana
Address: str. Izvoarelor 10, 425300, Sangeorz-Bai, BN
Email: contact@vitaasana.com
Phone: +43 676 7925578

For the purpose of applicable data protection laws, Vita Asana is the data controller of your personal information.

2. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

3. How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

  • Information We Collect Directly from You

    • Contact details: name, address, phone number, and email.
    • Order information: name, billing address, shipping address, payment confirmation, email address, and phone number.
    • Account information: username, password, security questions, and other information used for account security purposes.
    • Customer support information: details you include in communications with us.

    Certain features of the Services may require you to provide specific information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

  • Information We Collect about Your Usage

    • We may automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

  • Information We Obtain from Third Parties

    • We may also obtain information about you from third parties, including:
      • Companies who support our Site and Services, such as Shopify.
      • Payment processors, who collect payment information (e.g., bank account, credit or debit card information) to process your payment and provide products or services as requested.

4. Legal Basis for Processing (GDPR Compliance)

For users in the EEA, we process your personal information based on the following lawful bases:

  • Contractual Necessity: to provide products and Services, including order processing, account management, and customer support.
  • Legitimate Interests: for security, fraud prevention, marketing, and Service improvement.
  • Consent: for certain marketing activities, where consent is required by law.

You have the right to withdraw consent at any time by contacting us at contact@vitaasana.com.

5. How We Use Your Personal Information

  • Providing Products and Services: Processing payments, fulfilling orders, and managing your account.
  • Marketing and Advertising: Sending promotional communications, displaying advertisements, and improving targeted marketing on our Site and third-party sites.
  • Security and Fraud Prevention: Detecting and preventing fraudulent or malicious activities.
  • Customer Support and Service Improvement: Enhancing user experience and providing responsive support.

6. Cookies

We use Cookies to improve our Site and Services, for analytics, and to enhance your browsing experience. For specific information on the Cookies we use related to Shopify, see Shopify's Cookie Policy.

Most browsers automatically accept Cookies, but you can choose to set your browser to remove or reject Cookies through your browser controls. Removing or blocking Cookies may negatively impact your user experience and may cause some Services to function incorrectly.

Our website also recognizes the Global Privacy Control (GPC) signal. If you notify us of your preference through GPC, we will treat it as a valid request to opt out of sharing or targeted advertising for the associated browser or device.

7. How We Disclose Personal Information

We may disclose your personal information to third parties under the following circumstances:

  • Vendors and Service Providers: e.g., IT management, payment processing, data analytics, and customer support.
  • Business and Marketing Partners: to provide you with relevant offers and promotions.
  • Affiliates: within our corporate group for business and operational purposes.
  • Compliance with Legal Obligations: to respond to legal requests, enforce terms of service, or protect our rights.

In the past 12 months, we have disclosed categories of personal information (e.g., contact information, commercial information, usage data) for business purposes.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to your personal information.
  • Deletion: Request deletion of your personal information.
  • Correction: Request corrections of inaccuracies.
  • Portability: Request a copy of your data.
  • Opt-Out: Opt out of targeted advertising.
  • Restriction of Processing: Ask us to restrict certain uses of your data.
  • Withdrawal of Consent: Withdraw your consent where applicable.

To exercise these rights, please contact us at contact@vitaasana.com. We may request verification of your identity to process your request.

9. Complaints

If you believe we are not processing your personal information in accordance with data protection laws, you have the right to lodge a complaint with your local data protection authority. For German users, this would be the Federal Commissioner for Data Protection and Freedom of Information (BfDI).

10. International Data Transfers

We may transfer, store, and process your personal information outside the country you live in, including in non-EEA countries. We will ensure appropriate safeguards, such as Standard Contractual Clauses, are in place for international transfers.

11. Security and Retention of Your Information

We implement industry-standard security measures to protect your personal information. However, no security system is impenetrable. We retain your personal information only as long as necessary for the purposes described in this Privacy Policy or as required by law.

12. Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of 16. If you believe we have collected such information, please contact us to request deletion.

13. Contact

For questions or to exercise your rights, please contact us at:

Vita Asana
Email: contact@vitaasana.com
Address: str. Izvoarelor 10, 425300, Sangeorz-Bai, BN