FAQs
Frequently Asked Questions
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What materials are Vita Asana products made from?
- Our products are crafted from eco-friendly materials such as natural cork, bamboo, TPE (Thermoplastic Elastomer), and organic cotton. We prioritize sustainable, recyclable, and non-toxic materials to create products that are gentle on both you and the environment.
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How do I care for my Cork Yoga Mat?
- To clean your cork yoga mat, simply wipe it with a damp cloth and mild soap as needed. Avoid soaking the mat or using harsh chemicals, as this may damage the natural cork. Allow it to air dry fully before rolling it up.
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Do you offer international shipping?
- Yes, we currently offer international shipping to select locations. Shipping costs and delivery times may vary depending on your location. For more information, see our Shipping Policy.
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When will I receive my order?
- Orders are typically processed within 1–3 business days. Standard shipping usually takes 5–10 business days, while expedited shipping options may be faster. Once your order ships, you’ll receive a tracking number to monitor its progress.
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Can I return a product if I’m not satisfied?
- Yes, we accept returns within 30 days of delivery, provided the product is in its original, unused condition. To start a return, please contact our support team at contact@vitaasana.com. For more details, see our Return & Refund Policy.
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Do you offer any warranties on your products?
- We stand by the quality of our products. If you experience any issues due to a manufacturing defect, please contact us at contact@vitaasana.com with details, and we’ll be happy to assist.
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How can I contact customer support?
- If you have any questions or need assistance, feel free to reach out to our support team at contact@vitaasana.com. We’re here to help!
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Can I track my order?
- Yes, once your order is shipped, we’ll send you a tracking number via email so you can follow your package's journey. For more information, see our Shipping Policy.
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Do you offer discounts for new customers?
- We occasionally offer promotions and discounts. Sign up for our newsletter to stay updated on special offers and new product launches.
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