Payment Policy

Last Updated: 22.11.2024

At Vita Asana, we strive to provide a seamless and secure shopping experience. Below is our payment policy, detailing the accepted payment methods, security measures, and related guidelines.

Accepted Payment Methods

We accept the following payment methods to ensure convenience for our customers:

  • Credit and Debit Cards: Visa, Mastercard, American Express, Discover.
  • Digital Wallets: PayPal, Apple Pay, Google Pay.
  • Bank Transfers: Available for select regions (Contact Us for details).
  • Other Methods: Additional payment options may be available depending on your location and checkout preferences.

Currency

  • All prices listed on our website are displayed in [Euro (€)], unless otherwise noted.
  • Payments will be processed in Euro (€). If your payment method operates in a different currency, your provider may charge currency conversion fees.

Payment Security

We take your security seriously and ensure that all transactions are encrypted and securely processed:

  • Our website uses SSL (Secure Socket Layer) encryption to protect your payment information.
  • Payment details are never stored on our servers and are processed securely through certified payment gateways.

Payment Authorization

  • Payment is collected at the time of purchase to confirm and process your order.
  • Orders may be subject to additional verification checks for security purposes. If further information is required, we will contact you directly.

Failed Payments

  • If a payment fails, please verify your details or contact your payment provider.
  • Orders with failed payments will not be processed until the payment issue is resolved.

Taxes and Additional Charges

  • Prices include VAT (Value Added Tax) where applicable.
  • Customers are responsible for any additional charges, such as customs duties or import taxes, for international orders.

Payment Disputes

  • If you encounter an issue with your payment, please contact our customer support team at contact@vitaasana.com immediately.
  • For unauthorized transactions, please report the issue to your bank or payment provider as soon as possible.

Contact Information

If you have any questions or concerns regarding payments, please contact us:

  • Email: contact@vitaasana.com
  • Phone: +43 676 7925578
  • Address: str. Izvoarelor 10, 425300 Sângeorz-Băi, BN, Romania

In addition, you can also reach us by using the contact form our Contact Us page.