Return Policy
Last Updated: 22.11.2024
At Vita Asana, we prioritize your satisfaction. If you’re not completely satisfied with your purchase, we’re here to help with a straightforward return process.
Eligibility for Returns
- Items must be returned within 30 days of receipt.
- Products must be unused, in their original packaging, and in the same condition as received.
- Proof of purchase, such as an order confirmation or receipt, is required.
Non-Returnable Items
- Perishable goods, custom-made products, and personalized items.
- Products for health and personal care that have been used or unsealed.
- Sale or clearance items.
Return Process
- Contact our support team at contact@vitaasana.com to initiate a return request. Or send us a message using the contact form in the Contact Us Page. Provide your order details and reason for return.
- If eligible, you will receive a return authorization and shipping instructions.
- Items must be securely packaged to prevent damage during transit.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item.
- We recommend using a trackable shipping method to ensure safe delivery.
European Union Customers If your item was shipped to the EU, you have the right to withdraw from your purchase within 14 days of receipt for any reason. Please contact us within this timeframe to initiate a return.