Refund Policy
Last Updated: 22.11.2024
At Vita Asana, we aim to process refunds quickly and transparently. Below are the guidelines for our refund process.
Eligibility for Refunds
- Refunds are issued once returned items are inspected and approved.
- Refunds will not be granted for items that are not in their original condition, have missing parts, or are damaged due to misuse.
Refund Processing
- Approved refunds will be processed within 7-10 business days of receiving the returned item.
- Refunds are issued to the original payment method used during purchase. Please allow additional time for your bank or payment provider to process the refund.
Partial Refunds
- Partial refunds may be issued for items returned in used or damaged condition or missing packaging.
Shipping Costs
- Original shipping costs are non-refundable unless the return is due to an error on our part (e.g., defective, damaged, or incorrect items).
Refund Exceptions
- Sale items are non-refundable unless explicitly stated otherwise.
Contact Information For questions regarding returns and refunds, contact us at:
- Email: contact@vitaasana.com
- Phone: +43 676 7925578
- Address: str. Izvoarelor 10, 425300 Sângeorz-Băi, BN, Romania
For any other questions you can reach us using the contact form on the Contact Us page.